Free shipping and return for all orders  


Frequently Asked Questions

In this section you can find the answers to the most frequent questions asked by our customers. In the case in which you will not find the answers of the questions you might have, or you cannot find a specific answer, please contact our customer service at:

It is necessary to add the product to the cart, and follow the registration procedures, or to login in case of a registered user, proceed to the checkout, digit the credit card information, or by choosing the payment option between Paypal or Wire Transfer, for which you will receive the information. We will send you the order confirmation to your e-mail.
To guarantee the safety of the users personal data Historic uses an advanced system (SSL) that encrypts the transactions via credit cards making them secure. For further information please read our Privacy and Cookies Policy.
Check your spam folder, and in case the email hasn’t yet been received, please contact our Customer Service at: We although suggest once terminated the order, to print a a copy by clicking on the print button.
In case of the order has already been issued, and you wish to add other products, you have two options to choose from: 1. Place a new order 2. Contact the customer service at:
You will receive a confirmation e-mail from the moment of the order reception. The payments will be charged upon the timing of your bank, credit card, or PayPal account.
Of course, once your order will be shipped, we will provide you with a tracking number, that you can use within the shipping courier web site to track your order.
Beside monitoring your order status by using the tracking number that we provided with your order, you can send an email to our customer service at:
All the orders are shipped from our warehouse located in Bassano Bresciano (BS) - Italy.
Delivery time need to be agreed with the shipper.
All data on delivery times and costs can be consulted on Shipping and Delivery page that you will find on the footer of the site.
All shipments are L.B.W. S.R.L. responsibility, while these are in transit between our warehouse and the destination they must reach. Once your shipment is delivered to the specified address, and the collection verified with signature, the shipment will no longer be controlled by L.B.W. S.R.L., and therefore the responsibility will be forfeited. In the event that the package is damaged, or with manipulation signs, we suggest to reject it to the sender without accepting it and immediately contact our customer service at:
In case your order has been shipped, contact our customer service to verify that the order has actually left our warehouse, otherwise our customer service will be able to change for you the destination address of your order, differently you can contact the courier providing your tracking code, and change the shipment destination.
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