Shipping & Handling
Shipping methods and invoicing
COST AND SHIPPING TIMES
The shipping are managed by DHL courier. The shipping is done within the 24 to 48 hours from the moment the shipment left the warehouse (week-ends excluded) for Italy while the shipping time overseas (Europe) requires is between 3 and 4 working days. The shipping costs is FREE. The delivery is done in about 4 to 5 working days (excluded custom clearance delays).
Custom duties, variable importing taxes are excluded from the shipping cost, the prices will change upon the rules applied by the DHL courier. In case of orders associated to promotion or offers / discount coupons / vouchers, the shipping times can vary and be incremented up to 4 working extra days.
LBW S.r.l. is not responsible for eventual delayes due to operations and custom controls, or caused by any other event our LBW S.r.l. control.
We wish to remind to the new customers that LBW S.r.l. can request the Bank or Paypal data to verify the transaction also by contacting the cutomer bank.
Such verificaation can cause eventual delayes into the order shipment.
AVAILABLE ARTICLES: IMMEDIATE SHIPPING
The orders of already available articles are shipped the first following working day to the one in which the order has been placed. During promotional periods, the shipping can require a longer time. In any case LBW S.r.l. reserves the rights to postpone the shipping if events are occurring or for any other cause.
SHIPPING > SHIPPING TRACKING
When the order will be shipped, the customers will receive an e-mail from LBW S.r.l. with the tracking number and the link to monitor the shipping status.
In case of delays due to custom offices, the customers will be contacted directly by the courier.
SHIPPING > SHIPMENT DELIVERY
Upon the arrival of the goods, the Customers are asked to carefully inspect the package before signing to delivery receipt. The LBW S.r.l. packaging are carefully wrapped and protected by a plastic transparent container, with branded scotch tape, applied all around the package.
If for any reason the package will appear damaged or sabotaged or if the scotch tape will not be intact, the Customers are asked to sign the receipt with reservation, or to refuse the delivery. In case of which the delivery has been accepted with an unauthorized signature, or there are proofs or manumission of the package, the Customers are asked to immediately report the event to the courier and to contact our Customer Service,
All the customers that places orders are establishing a commercial relationship with LBW S.r.l. and will they will then commit themselves to accept the shipment delivery. If the package will not be delivered due to the customers (wrong address, the recipient is not available, wrong phone number, etc) or if the customer will refuse the delivery, the shipping cost and the eventual custom charges will be deducted from the customer refund.
SHIPPING > SHIPMENT INSURANCE
The HISTORIC shipments are insured against theft and accidental damages. Once the shipping will reach the recipient the insurance will loose the validity.
The shipping withing the European Union will be subjected to importing taxes. The shipping outside the European Union are subjected to importing taxes, that can’t be calculated at the moment of the purchase, and therefore the shipping cost are paid by the customer.
In case of a refused delivery or for failure to collect the shipping within 5 working days from the moment in which the shipping is placed at the courier warehouse or because the repeated impossibility to delivery the shipment to the address indicated by the customer at the moment of the purchase, the order will be resent to the LBW warehouse, and any extra shipping paid by LBW S.r.l. will be deducted from the Customer refund.